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Student Guide Employee Guide

Multi-Factor Authentication Help

ADDING MFA TO YOUR ACCOUNT

Multi-factor authentication (MFA) adds an extra layer of security by requiring two methods to verify your identity when logging in. For example, after entering your password, you will need to provide a second form of verification, such as a code sent via text message, phone call, or MFA app.

MFA is required for all users.

Managing Your MFA

• Log in to MyJones and click on the MFA Authentication Methods icon.

• Review your Security Info
  

  • Check the methods currently set up for you.
  

  • Make sure your phone number and/or email address are correct.
  

• Add a New Authentication Method (if needed)
  

  • If no authentication methods are listed, or you prefer a different method, click the plus symbol (+) next to Add method .
  

  • Add at least one of the following (both are recommended):
  

  1.  Phone – Enter your cell phone number to receive a text or call.
  

  2.  Email – Use a different email address than your MyJones email.
  

  • Note: Email verification is only for password reset purposes.
  

  Note: After setting up each method, the system will immediately verify the information to ensure it is accurate.
  

• Set a Default Sign-In Method

  • Choose your preferred method from the drop-down menu.

Potential Issues

• "I forgot my phone" or "My phone battery died"
  

  • Select Other verification options to use an alternate method for signing in.
  

• "My phone number or email has changed"
  

  •   Visit https://aka.ms/mfasetup to update your phone number in the authentication methods.
  

  •   If you’re unable to make the change, contact the Technology Services Techdesk for assistance.
  

• "Sorry! We cannot process your request"

  • Ensure you complete the setup process within 10 minutes.

  •  Refresh the page and try again.

• "We did not receive the expected response"

  • Double-check that you entered the code correctly.

  • If needed, select Other verification options to use an alternate method for signing in.

• "My phone is dead or not with me, so I can’t receive a text, call, or use the MFA app"

  • C ontact the Technology Services Techdesk for assistance.

Those who need help setting up MFA

If you experience difficulties setting up your MFA, you can email the Jones College Technology Services Help Desk at techdesk@jcjc.edu or contact the Techdesk Support Line at 601.477.4160.